Returns & Exchanges
At TVOUTLET.CA, we strive for complete satisfaction with your home entertainment purchase by offering a straightforward 30-day return window for most electronics. Whether you received a defective unit or simply changed your mind, our team is here to ensure a smooth resolution.
Initiate Your Request
Log into your account or contact our support team within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the television or electronic device in its original manufacturer packaging, ensuring all remotes, power cables, and manuals are included.
Ship to Our Warehouse
Affix the provided shipping label to the exterior of the box and drop it off at the designated carrier location for inspection at our facility.
Receive Refund or Exchange
Once our technicians verify the condition of the returned item, we will process your full refund or ship out a replacement unit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing