Frequently Asked Questions
Everything you need to know about your next home entertainment upgrade.
Are the TVs sold on TVOUTLET.CA brand new or refurbished?
We offer a diverse selection including brand new factory-sealed units, open-box specials, and certified refurbished models. Each product page clearly indicates the condition and warranty status of the item.
What is your shipping policy within Canada?
We provide specialized white-glove shipping for large-panel televisions to ensure safe delivery. Shipping rates and delivery times vary by province, with most orders arriving within 3-7 business days.
Do you offer a warranty on electronics items?
Yes, all our electronics come with a minimum 90-day warranty. Brand new items include the full manufacturer's warranty, while open-box and refurbished units are covered by our comprehensive in-house protection plan.
Can I return my purchase if I am not satisfied?
We offer a 14-day return policy on most electronics. The item must be in its original packaging with all accessories included. Please note that a restocking fee may apply to certain opened electronic goods.
Do you provide professional installation services?
While we do not perform installations directly, we partner with certified local technicians across Canada to offer wall-mounting and home theater setup services at an additional cost during checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through PayBright to help you spread the cost of your purchase.